SALES  020 8911 0311

Customer Service Enquiries


 

At PRC we appreciate the importance of good Customer Service and want you to feel confident when you buy from us.

All products supplied are covered by the terms and conditions of the manufacturer's guarantee for a minimum of 12 months (unless otherwise specified) from the date of purchase. In the unlikely event that you need to report a faulty or damaged product please contact our Customer Services Department.

For all Enquiries relating to Customer Service, Faulty Goods and Repairs. (PLEASE DO NOT CALL FOR SALES ENQUIRES)

 

  Call Us On:  020 8911 0350 (National Rate)
  Fax Us On:  020 8911 0351
  Email Us:  service@prcdirect.co.uk
 Address:  78-80 Cranbrook Road
 Ilford
 Essex
 IG1 4NH
 Opening Times:

 Monday to Thursday - 10:00am till 5pm 

 Friday, Sunday & all Bank Holidays - Closed 

 

Cancellations & Returns In-store and On-line

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days after receipt of the products which you may notify us in writing, by email (service@prcdirect.co.uk) of your intention to cancel the sale contract and return the goods. Returned goods not complying with this will be rejected and returned to you at your cost. Please note email notification is preferred. 

 

1. During 14 days following the delivery of your order, you may request an exchange or refund of items, which you must return to us in perfect condition accompanied by the original invoice at your own cost.

2. Goods must be re-packaged as received. If you have opened the box to examine the product it must be re-packaged with reasonable care in order to prevent any damage in transit back to us. All components and accessories must be returned.

3. Any ‘Free' goods, cashback is given or supplied with the products must also be returned.

4. Kindly note any headphones, earphones and personal care items would not be covered under this return policy due to hygiene reasons.

5. There may also be a re-stocking fee of up to 20% applied for any items which have been opened. If you wish to discuss any of your options with us please give us a call so we can confirm these with you.

6. An unwanted product purchased in-store can be returned within 14 days of purchase as long as it's still in original, unopened packaging.

7. You cannot return unwanted items purchased in-store after 14 days of purchase, nor can you return items that have been used.

8. If you wish us to collect any items please note that there is no fixed charge for collections as this is very much dependant on size, distance and type of the goods. Please call Customer Service Department on 020 8911 0350 for a collection quote. Alternatively, you may choose your own form of the insured courier at your own cost.

9. We will not accept returns of the following items; Recording Media which have been opened (CDs, DVDs or Minidiscs)

 

SPECIAL ORDERS

Goods which were advertised as 'SPECIAL ORDER' and specially ordered from the manufacturer for a customer's bespoke order.

PRC Direct will not accept cancellation of any orders where the item(s) purchased are not normally held in stock but have been specifically ordered at the request of the customer. A restocking fee will be applicable in such circumstances.

 

Data Protection Act

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

 

- We will not e-mail you in the future unless you have given us your consent.
- We will not pass your e-mail address to other trusted traders unless you agree.
- The type of information we will collect about you includes:
- Your name
- Address
- Phone number
- Email address
- Credits/debit card details

 


We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information, which we hold, will be held securely in accordance with our internal security policy. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

 

Complaints

We take complaints very seriously indeed. We try very hard to provide a high level of customer service, however, mistakes do occur. Nevertheless, we will do our utmost to resolve the problem.

In the unlikely event you do wish to complain then please email us at salesilford@prcdirect.co.uk. We will acknowledge your complaint within 5 working days.


Alternatively, you may write to us at:

PRC Direct
Complaints Department
78-80 Cranbrook Road
Ilford, Essex, IG1 4NH

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