020 8911 0311

 

Our Delivery Service

Delivery prices quoted are for UK mainland delivery only excluding the Scottish Highlands. We reserve the right not to deliver items to certain areas due to their size or fragile nature. Please contact us prior to delivery as an extra delivery charge may occur. The delivery charge is calculated once you have entered your postcode in the Basket Page on our website.

 

Important Notes

Delivery can only be made to the Cardholders Address for security
At the point of delivery, you must have the following:

- Two forms of identification with addresses
- A valid passport or a valid driving license
- A recent utility bill, or bank statement.

 

Standard Delivery

Large items (TVs 42" and above, Laundry, Refrigeration etc) will be dispatched within 7 to 10 working days (Monday to Friday), excluding Bank Holidays. All other products will be dispatched within 3 to 6 working days (Monday to Friday), excluding Bank Holidays. Customers selecting standard delivery for any product will be contacted within 48 hours.

Please note Standard deliveries are delivered by one man only into an unobstructed ground floor room of your choice.

 

Express Delivery - additional cost (see Basket Page)

Large items (TVs 42" and above, Laundry, Refrigeration etc) will be dispatched within 3 to 5 working days (Monday to Friday), excluding Bank Holidays. All other products will be dispatched within 2 to 3 working days (Monday to Friday), excluding Bank Holidays. Customers selecting standard delivery for any product will be contacted within 48 hours.

 

Premium Delivery - additional cost (see Basket Page)

This service is available for all products. We will call you within 24 hours and you can select a specific delivery date, excluding Sundays and Bank Holidays.

To obtain the exact delivery options or charge to your area, please enter your postcode in the Basket Page. Certain postcodes fall outside of the delivery range, you will need to contact us on 020 8911 0333 to obtain a quote.

Customers are usually called within 48 hours after placing an order. If you have any queries or do not hear from us within 48 hours, please contact us on 020 8911 0333. We contact you for the following reasons:

1) Due to the technical nature of the products we sell, we contact you to establish whether you have the necessary accessories to connect your equipment to ensure hassle-free use of your purchase and optimise the performance of your product.

2) To confirm the delivery you require.

3) This is also a security measure we take for your protection to prevent fraudulent transactions.

We endeavour to deliver all items within the timescales given above, however, we are reliant on third party carriers and cannot be held liable for any delays and/or loss caused by a delay.


Delivery services listed above are for UK mainland delivery only. If you live within one of the following postcode districts or outside of the UK please email or telephone 020 8911 0333 for a delivery quotation:

BT, IM, PA, PH, IV, KW, HS, ZE, TR12, PO38, 39, 40, 41, GY

Please note we do not send goods outside of the UK or to BFPO addresses (Eire excluded).

 

On occasion goods are subject to availability and delay in delivery of goods is sometimes outside our control. We will inform the customer of a tentative delivery date. If the customer agrees to wait for delivery, we will keep the customer updated on the progress of their order. If the goods are not delivered within the agreed timescale, the customer will have the right to cancel the order and we will refund any money paid by you for the goods. Orders will be delivered on our behalf by one of our couriers and made between 8.00am - 5.30pm Monday - Friday. If a timed delivery is required (e.g. before 12.00pm, Saturday) we can arrange this for you but at extra cost.

Our courier companies are not insured to enter your house/premises and will, therefore, require your help (or another recipient) in handling any order in excess of 25kgs (generally televisions). Our couriers will only deliver goods to the ground floor. Please note that we shall not be liable for any losses, costs, damages, charges or expenses caused by a delay in delivering goods if we were not responsible for the delay.


In the unlikely event that your product appears lost or is damaged in transit please contact us immediately via email service@prcdirect.co.uk or telephone our Customer Service Department on 020 8911 0350. We strongly recommend you keep the original packing in case you have any reason to return your purchase. The reason for this is couriers will not pick up items unless they are packed adequately in the original packaging. Alternative packaging will be sufficient as long as it provides the same protection to the goods. Furthermore, when returning goods to the manufacturers they also insist on products being returned with all the original packaging otherwise they may reject the product. This will limit the amount of damage a product could endure through transportation.

If a delivery attempt has failed, other than the Couriers error, a failed delivery charge will occur. This is excluded if goods are refused, as there were obvious signs of damage through transit. This does not affect the consumer's statutory rights.

The customer must ensure that on all deliveries that there is a clear unrestricted passage for products to pass through. Heavy bulky goods such as fridge freezers or washing machines will only be delivered to the first entry point of the premises. Goods will not be passed through your residence/business unless there is clear access and the customer agrees that there is no liability held against the retailer for any walls/floors or fixtures or fittings that may be damaged. You can request the delivery drivers to assist you to move the goods to the point of rest at your own risk.


Please note that if you require your old appliance to be collected it must be fully emptied, disconnected and defrosted. We will not be held liable for any damages, leaks and spillages caused from the scrappage appliance upon removal from the premises.

 

We're sorry that adverse weather conditions may or could affect our delivery service

 

Shortages & Incorrect Goods

It is the customer's responsibility to sign for all packages as shown on the delivery consignment note. Any missing packages must be noted on the same consignment note before the driver leaves. It will be the customer's responsibility to notify PRC Direct of any shortages within 3 days of delivery.


Point of Delivery

If you have ordered a large TV (50 inches screen size and above) or large appliance (washer, dishwasher, refrigeration, cooker etc.), at the point of delivery you MUST unpack the goods and check for any physical damage. Any physical damages have to be noted on the driver’s delivery note before leaving and PRC must be notified by email immediately to service@prcdirect.co.uk. If any physical damages are reported after the delivery and not noted on the driver’s delivery note, the customer will be responsible and PRC will NOT accept any returns. Therefore, it is very important you unpack the goods and check for any physical damages at the time of delivery. The driver can assist you to unpack the goods if required.

 

Damage in transit

If goods arrive in a damaged or unsatisfactory condition you must make a note on the couriers delivery consignment note. You don't have to open the item to inspect the goods inside. This applies to visual damage that can be seen on the outside only.

It will be your responsibility to inform us of any damages within 3 days of receipt of goods, as we need to inform the couriers used. Couriers will not accept claims made after 3 days. If goods returned under this clause are found to be perfect and in full working order they will be returned to you and an administration fee will be charged along with the cost of carriage to your credit card account. This does not affect your statutory rights as a consumer.

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