Delivery Information

 Delivery

Important Notes:

1.  Delivery can only be made to the Cardholders Address

2.  At the point of delivery you must have two forms of identification with addresses: A valid passport or a valid driving license must be provided along with one of the following; a recent utility bill, or bank statement.

3.  For more then one TV there would be an additional charge, for details please call prior to ordering.

We reserve the right not to deliver items to certain areas due to their size or fragile nature. Please contact us prior to delivery as an extra delivery charge may occur. The delivery charge is calculated once you have entered your postcode in the Basket Page on our website.  

We offer the following delivery options for most items:

Standard Delivery

Express Delivery - Additional cost (see Basket Page)

Premium Delivery - Additional cost (see Basket Page)

Customers are usually called within 48 hours after placing an order. If you have any queries or do not hear from us within 48 hours, please contact us on 020 8911 0333.

We contact you for 3 important reasons.
Firstly, due to the technical nature of the products we sell, we contact you to establish whether you have the necessary accessories to connect your equipment to ensure hassle-free use of your purchase and optimise the performance of your product.
Secondly, to confirm the delivery.
Third and foremost, this is also a security measure we take for your protection to prevent fraudulent transactions.

We endeavour to deliver all items within the time scales given above, however we are reliant on third party carriers and cannot be held liable for any delays and/or loss caused by a delay.

Delivery services listed above are for UK mainland delivery only. Please note we do not send goods outside of the UK or to BFPO addresses (Eire excluded). If you live within one of the following postcode districts or outside of the UK please email or telephone for a delivery quotation - AB, DD, BT, GY, IM, PA, PH, IV, KA, KW, HS, JE, PO11/30/31/32/33/34/35/36/37/38/39/40/41, TR21, ZE

We strongly recommend you keep the original packing UPTO 28 DAYS in case you have any reason to return your purchase.

On occasion goods are subject to availability and delay in delivery of goods is sometimes outside our control. We will inform the customer of a tentative delivery date. If the goods are not delivered within the agreed timescale, the customer will have the right to cancel the order and we will refund any money paid by you for the goods. Orders will be delivered on our behalf by one of our couriers and made between 8.00am - 5.30pm Monday - Friday. If a timed delivery is required (e.g. Before 12.00am, Saturday) we can arrange this for you but at extra cost.

Our courier companies are not insured to enter your house/premises and will therefore require your help (or other recipient) in handling any order in excess of 25kgs (generally televisions). We will only deliver goods to the ground floor

In the unlikely event that your product appears lost or is damaged in transit please contact us immediately via email, orders@prcdirect.co.uk, or telephone 020 8911 0333.We suggest you keep your original packaging in case you have any reason to return your purchase. Couriers will not pick up items unless they are packed adequately in the original packaging. Alternative packaging will be sufficient as long as it provides the same protection to the goods. However, we strongly advise you use the original packaging.

When returning goods to manufacturers it is imperative products are returned with all the original packaging otherwise they may reject the product. This also reduces the amount of damage a product could endure through transportation. The customer who has ordered the goods must sign for all goods on delivery.

If a delivery attempt has failed, other than the Couriers error, a failed delivery charge will occur. This is excluded if goods are refused, if there were obvious signs of damage through transit. This does not affect the consumer's statutory rights.

Please note if goods are not received within 5 working days of the goods being despatched you must notify PRC Direct within this time period. This is purely for security purposes to protect us and indeed the customer directly.

Shortages or Incorrect Goods

It is the customer's responsibility to sign for all packages as shown on the delivery consignment note. Any missing items must be noted on the same consignment note before the driver leaves. It is the customer's responsibility to notify PRC Direct of any shortages within 3 days of delivery. Any incorrect goods received must also be notified to PRC Direct immediately in order to rectify the problem quickly and efficiently.

Non-Deliveries

PRC Direct will not accept liability for goods lost in transit unless notified within 5 days from the expected delivery date.

Damage in transit

The guarantee excludes faults caused by accident, neglect or misuse by the consumer. If goods arrive in a damaged or unsatisfactory condition you must make a note on the couriers delivery consignment note. You don't have to open the item to inspect the goods inside. This applies to visual damage that can be seen on the outside only. It is imperative you fully inspect the goods at the time of delivery. If you do not state any visual damage on the delivery consignment note, you have then accepted the delivery to your satisfaction and you will be held responsible for any damage reported after the delivery is made so the cost of delivery, collection and administration cost will be charged to your credit card account. This does not affect your statutory rights as a consumer.

It will be your responsibility to inform us of any damages withir5 working days of receipt of goods, as we need to inform our couriers. Couriers will not accept claims made after 5 working days. If goods returned under this clause are found to be perfect and in full working order they will be returned to you and an administration fee will be charged along with the cost of carriage to your credit card account.  This does not affect your statutory rights as a consumer.