Terms and Conditions

The following terms and conditions apply to all transactions on this site. The terms listed are subject to change at any time. Any changes will take effect on the date they are posted onto the site (see date at the foot of the page). Please read them carefully and print a copy for future reference. To order goods using this website you must be at least 18 years of age and accept delivery within the UK. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

Product Information

Product specifications, images and other information published on our website have either been made accessible by suppliers, manufacturer's, publications, publicists, or been gathered from public-domain sources. Our intention is to ensure that all information on the website should be as accurate and up to date as possible. We cannot guarantee the reliability or the accuracy of the information contained within the site. Actions taken by the user of the website are the responsibility of the individual. Images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the manufacturer's brochures or their websites.

Prices & Payment

The prices quoted on this website are valid for Internet sales only.

All prices and charges on this site are in UK pounds and VAT at 15%, but exclude delivery charges (for details see delivery below).

We are entitled to make adjustments to prices to take account of any increase in our supplier's prices or the imposition of any taxes or duties. Prices may be subject to change if the price published for the goods is wrong. In all cases we will inform you of the correct price and give you the opportunity to cancel the order.

We accept most major credit and debit cards these include Visa, MasterCard and Switch. We will require cardholder's full details including name, address and telephone number as registered with the bank. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received. Cheque or postal orders are accepted although we cannot despatch the goods until payment has been cleared which can take at least 6 working days.

Accepting orders and security

We hold a huge range of products in stock for immediate delivery. Once the order is placed, the customer will be notified via e-mail of the confirmation and expected delivery date. (See Delivery)

Before we accept your order we may use the information you have given to us, or we already hold about you, or which we receive from any enquiry we may make to confirm your identity. This assists us to protect you and us from fraudulent transactions. More details of the steps we take to offer our customer's security can be found at 'Security Issues' accessible from the Home Page.

Delivery

Important Notes:

1.  Delivery can only be made to the Cardholders Address

2.  At the point of delivery you must have two forms of identification with addresses: A valid passport or a valid driving license must be provided along with one of the following; a recent utility bill, or bank statement.

We reserve the right not to deliver items to certain areas due to their size or fragile nature. Please contact us prior to delivery as an extra delivery charge may occur. The delivery charge is calculated once you have entered your postcode in the Basket Page on our website.  

We offer the following delivery options for most items:

Standard Delivery

All TVs 41" and above will be delivered within 7 to 10 working days (Monday to Friday), excluding Bank Holidays.

All other products will be dispatched within 24hrs  (Monday to Friday), excluding Bank Holidays.

Customers selecting standard delivery for any product will be contacted within 48 hours.

Express Delivery - Additional cost (see Basket Page)

All TVs 27" and above will be dispatched within 3 to 6 working days (Monday to Friday), excluding Bank Holidays.

All other products will be dispatched within 24 hours providing payment is processed successfully (Monday to Friday), excluding Bank Holidays.

Only Customers purchasing TVs 27" and above will be contacted within 48 hours.

Premium Delivery - Additional cost (see Basket Page)

This service is only available for TVs 27" and above

We will call you within 48 hours and you can select a delivery date, excluding Sundays and Bank Holidays.

Please note the delivery services listed above are only available to selected areas within the UK mainland. To obtain the exact delivery options or charge to your area, please enter your postcode in the Basket Page. Certain postcodes fall outside of the delivery range, you will need to contact us on 020 8911 0333 to obtain a quote.

Customers are usually called within 48 hours after placing an order. If you have any queries or do not hear from us within 48 hours, please contact us on 020 8911 0333.

We contact you for 3 important reasons.

Firstly, due to the technical nature of the products we sell, we contact you to establish whether you have the necessary accessories to connect your equipment to ensure hassle-free use of your purchase and optimise the performance of your product.

Secondly, to confirm the delivery.

Third and foremost, this is also a security measure we take for your protection to prevent fraudulent transactions.

We endeavour to deliver all items within the time scales given above, however we are reliant on third party carriers and cannot be held liable for any delays and/or loss caused by a delay.

Delivery services listed above are for UK mainland delivery only. Please note we do not send goods outside of the UK or to BFPO addresses (Eire excluded). If you live within one of the following postcode districts or outside of the UK please email or telephone for a delivery quotation - AB, DD, BT, GY, IM, PA, PH, IV, KA, KW, HS, JE, PO11/30/31/32/33/34/35/36/37/38/39/40/41, TR21, ZE

We strongly recommend you keep the original packing UPTO 28 DAYS in case you have any reason to return your purchase.

On occasion goods are subject to availability and delay in delivery of goods is sometimes outside our control. We will inform the customer of a tentative delivery date. If the goods are not delivered within the agreed timescale, the customer will have the right to cancel the order and we will refund any money paid by you for the goods. Orders will be delivered on our behalf by one of our couriers and made between 8.00am - 5.30pm Monday - Friday. If a timed delivery is required (e.g. Before 12.00am, Saturday) we can arrange this for you but at extra cost.

Our courier companies are not insured to enter your house/premises and will therefore require your help (or other recipient) in handling any order in excess of 25kgs (generally televisions). We will only deliver goods to the ground floor

In the unlikely event that your product appears lost or is damaged in transit please contact us immediately via email, orders@prcdirect.co.uk, or telephone 020 8911 0333.We suggest you keep your original packaging in case you have any reason to return your purchase. Couriers will not pick up items unless they are packed adequately in the original packaging. Alternative packaging will be sufficient as long as it provides the same protection to the goods. However, we strongly advise you use the original packaging.

When returning goods to manufacturers it is imperative products are returned with all the original packaging otherwise they may reject the product. This also reduces the amount of damage a product could endure through transportation. The customer who has ordered the goods must sign for all goods on delivery.

If a delivery attempt has failed, other than the Couriers error, a failed delivery charge will occur. This is excluded if goods are refused, if there were obvious signs of damage through transit. This does not affect the consumer's statutory rights.

Please note if goods are not received within 5 working days of the goods being despatched you must notify PRC Direct within this time period. This is purely for security purposes to protect us and indeed the customer directly.

Shortages or Incorrect Goods

It is the customer's responsibility to sign for all packages as shown on the delivery consignment note. Any missing items must be noted on the same consignment note before the driver leaves. It is the customer's responsibility to notify PRC Direct of any shortages within 3 days of delivery. Any incorrect goods received must also be notified to PRC Direct immediately in order to rectify the problem quickly and efficiently.

Non-Deliveries

PRC Direct will not accept liability for goods lost in transit unless notified within 5 days from the expected delivery date.

Damage in transit

The guarantee excludes faults caused by accident, neglect or misuse by the consumer. If goods arrive in a damaged or unsatisfactory condition you must make a note on the couriers delivery consignment note. You don't have to open the item to inspect the goods inside. This applies to visual damage that can be seen on the outside only. It is imperative you fully inspect the goods at the time of delivery. If you do not state any visual damage on the delivery consignment note, you have then accepted the delivery to your satisfaction and you will be held responsible for any damage reported after the delivery is made so the cost of delivery, collection and administration cost will be charged to your credit card account. This does not affect your statutory rights as a consumer.

It will be your responsibility to inform us of any damages within 5 working days of receipt of goods, as we need to inform our couriers. Couriers will not accept claims made after 5 working days. If goods returned under this clause are found to be perfect and in full working order they will be returned to you and an administration fee will be charged along with the cost of carriage to your credit card account.  This does not affect your statutory rights as a consumer.

Product Guarantee

The manufacturer guarantees all purchases for a period of 12 months, unless stated, from date of invoice. The guarantee excludes faults caused by accident, neglect or misuse by the customer. In addition, routine maintenance (cleaning of dirty audio/video heads etc), consumables (styli, plug fuses, cables, batteries, etc), cosmetic damage and tuning of channels is not covered.

If your product should fail within this period, our customer services department will arrange for repair, either in your home (for non portable products on UK mainland) or by return to the manufacturer's authorised service agents.

Service Department Tel: 020 8911 0350 Monday-Friday 9.30am to 5.30 pm.

For your peace of mind, we offer good value Extended warranties from Domestic & General for a total of up to 5 years cover. The premiums for these warranties can be found on our product pages and an added benefit is the inclusion of accidental damage. You are covered by an insurance policy operated by Domestic & General Services Ltd. For terms and conditions on the Extended Warranties please click here.

Modified DVD Players

Our Modified DVD players are compatible with most DVD titles currently sold. However, due to the immense variety of discs, we cannot guarantee all types of discs will be compatible. Any new software may need further modification for which an additional charge will be made. All modified DVD players will have a 12 month parts and labour guarantee provided by PRC, as the manufacturer?s guarantee will be void.

Cancellations & Returns

You may cancel your order within 7 working days from the day after delivery; however, we must be notified in writing or by email (service@prchifiandvideo.co.uk) of your intention to cancel, within 7 working days after receipt of the goods. Please note email notification is preferred.

Please note that orders that have already been processed will be subject to administration

charge.

1.      Goods must be returned to our Returns Department within 14 days from authorization, at your cost. Alternatively we can arrange collection at your request and you will be charged the direct cost of this collection. After the 14 days, we will not accept returns of unwanted and non-faulty items.

2.      Goods must be re-packaged as received. If you have opened the box to examine the product it must be re-packaged with reasonable care in order to prevent any damage in transit back to us. All components and accessories must be returned.

3.       Any ?Free? Goods supplied with the products must also be returned.
 

Refunds

Full refund of the cost of the goods will be given upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns department who will check if all the correct products have been returned and their condition.

1.      If the goods returned are complete and unused including all accessories and in a re-sellable condition: You will be refunded the full invoice amount less the cost of collection

2.      If the goods returned are complete and unused but with accessories missing: You will be refunded the full invoice price, less the cost of collection and cost of missing accessories (see below for an indication of the charges).

3.            If the goods returned are not in a re-sellable condition:
We will not accept these back under the above terms and the goods will be returned back to you and the cost of delivery charged to your account.

We will not accept returns of the following items; Recording Media which have been opened (CDs, DVDs or Minidiscs) / goods which were a special order to the customer?s specification. It is your responsibility to return the unwanted items at your expense and risk. Returns will not be accepted without prior authorisation. The returns authorisation is valid for up to 14 days only. Goods sent back to us without prior authorisation will be returned back to you and the cost of delivery charged to your account.

An indication of the charges for missing accessories:

Charger/Adaptor: £40 Inc Vat

Headphones: £20 Inc Vat

Instruction manual: £10 Inc Vat

Lead: £20 Inc Vat

Media Card: £45 Inc Vat

Memory Stick: £45 Inc Vat

Rechargeable battery: £45 Inc Vat

Remote Control: £55 Inc Vat

Television stands missing or incomplete will be charged at the full replacement cost of the stand plus 20% handling fees.

Contact Details

PRC Direct Price Guarantee

At PRC Direct we are continually monitoring our prices to keep a head of our competitors. This takes some time due to prices changing constantly and therefore impractical for us to offer the best price always. However, if you find the same product cheaper, supplied by an UK authorised dealer, brand new boxed in stock, then we will try to beat the price by 10% of the difference previous to or at time of purchase. This excludes any grey imports.

Data Protection Act

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will not pass your e-mail address to other trusted traders unless you agree.

The type of information we will collect about you includes:

Your name

Address

Phone number

Email address

Credit/debit card details

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information, which we hold, will be held securely in accordance with our internal security policy. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behavior of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions/comments about privacy, please email us on webmaster@prcdirect.co.uk

If you are currently receiving promotional information from us and would prefer not to, please amend your account details or email webmaster@prcdirect.co.uk

Force Majeure

PRC Direct will not be under any liability whatsoever in the event that PRC Direct is prevented or delayed from supplying or making delivery of any Goods by any reason or cause beyond PRC Direct's control.

Complaints

We try very hard to provide a high level of customer service but at the end of the day we are only human and we do make mistakes (we promise though that if we do, we will do our best to put them right).

We take complaints very seriously indeed. If you do wish to complain then please email us at complaints@prcdirect.co.uk or telephone 020 8911 0333 between 9.30 am - 5.30 pm, Monday to Saturday. We will acknowledge your complaint within 3 working days. Alternatively write to us at:

Complaints
PRC Direct
78-80 Cranbrook Road
Ilford
Essex IG1 4NH