About Us

Welcome to PRC Direct, the online superstore, where you can buy the latest top brand electrical products from an authorised dealer at some of the UK 's lowest prices. We offer huge savings of up to 40% off typical high street prices and deliver goods direct to your door throughout the UK . We have a dedicated professional workforce with a wealth of product knowledge who will chat and discuss applications to ensure hassle-free use of your purchase.

Our Roots

PRC Direct is the online division of PRC Hi-Fi & Video – established for over 30 years as one of the largest independent electrical retailers in the UK. When you shop with PRC, you can take comfort in the fact that we have many years of experience in the supply and service of electrical goods throughout the UK and are financially secure with thousands of satisfied customers.

Our Mission

To offer a wide selection of top brand electrical goods online.
To offer customers savings of up to 40% off typical high street prices.
To offer the highest levels of customer service and satisfaction.

Our Credentials

	--	We are members of C.I.H. (Combined Independents (Holdings) Ltd). With a buying power of over half a billion pounds, it gives us the edge in a very competitive market.
		We are members of RETRA (Radio, Electrical & Television Retailers' Association). The UK's largest trade association and regulatory body for electrical retailers.
	---	We are members of IMRG (Interactive Media in Retail Group) and support the IMRG "Internet Shopping is Safe" Campaign and we are on the Safe Shopping List.

Recomended By

Awards

Leading breakdown plan provider, Domestic & General (D&G) wrote to over 200,000 customers of over 400 independent electrical retailers and asked them all about their showroom experiences or, for customers buying on-line, their opinions of the service offered. All the customers had recently made a purchase and were quizzed about the service they received and their buying motives. The survey is conducted as part of the Retailer of the Year (ROTY) Awards and is one of the largest independent surveys of shopping standards in the UK.

To encourage customers to complete the questionnaires all completed forms were entered in a prize draw. Two lucky winners had the cost of their purchase refunded by D&G.

“Our Retailer of the Year Awards give us the opportunity of recognising point-of-sale or online excellence by independent electrical retailers and, at the same time, provides a fascinating insight as to what customers really think about where they buy, the brands they choose and the staff who served them,” says Taj Mian, director of sales at D&G. “Overall the standards were very high and it is clear that customers really enjoy shopping at their local independent retailer.”

Customers were invited to grade their shopping experiences by awarding marks out of 5 in four different categories of service.

“Literally, hundreds of electrical retailers throughout the UK were involved in the Retailer of the Year,” continues Taj Mian. “Considering the volume of questionnaires that were mailed out, these results underline just how well customers are being served when they buy from an independent electrical retailer – whether it is online, visiting the local retailer, or a combination of both.”
 
The winners of Domestic & General’s Retailer of the Year 2006 were announced at a special prize-giving ceremony at The Connaught Hotel in London. PRC Hi-fi & Video were awarded Retailer of the Year in the online category!