SALES  020 8911 0311

Terms & Conditions


 

The following terms and conditions apply to all transactions on this site.

To order any items through our website you must be at least 18 years of age.

 

Product Information

Product specifications, images and other information published on our website have either been made accessible by suppliers, manufacturer's, publications, publicists or been gathered from public-domain sources. Our intention is to ensure that all information on the website should be as accurate and up to date as possible. We cannot guarantee the reliability or the accuracy of the information contained within the site. Actions taken by the user of the website are the responsibility of the individual. Images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the manufacturer's brochures or their websites.

 

Our Pricing

In the event a product is listed at a wrong price due to a typographical (human) error or incorrect pricing information received from our suppliers, we have the right to refuse or cancel any orders placed prior to a contract being made.
All prices and charges on this site are in UK pounds sterling and VAT at 20% but exclude delivery charges.
We are entitled to make adjustments to prices to take account of any increase in our supplier's prices or the imposition of any taxes or duties.

 

Payments Accepted

When you shop at PRCDIRECT via our website, all your financial transactions are entirely secure. We only use online payment services from Sagepay, Paypal and Amazon Payments for card payments, who process the transaction and then notify us of authorization. Your personal credit card details are not disclosed to us or stored so you don’t need to worry about your details falling into the wrong hands.

All prices are in UK pounds sterling and are inclusive of VAT at the current rate. Secure payments can be made in the following:

 

- Any major credit/debit card through Sagepay
- Paypal
- Amazon payments
- Electronic bank transfer
- Sorry we do not take orders over the telephone

 

Additionally, we also ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we have the right to cancel the order.

All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.


Delivery Service

Delivery prices quoted are for UK mainland delivery only excluding the Scottish Highlands. We reserve the right not to deliver items to certain areas due to their size or fragile nature. Please contact us prior to delivery as an extra delivery charge may occur. The delivery charge is calculated once you have entered your postcode in the Basket Page on our website. Click here to see Delivery options

Please note delivery can only be made to the Cardholders Address for security

 

Product Guarantee

The manufacturer guarantees all purchases for a period of 12 months unless stated, from the date of invoice. The guarantee excludes faults caused by accident, neglect or misuse by the customer. In addition, routine maintenance (cleaning of dirty audio/video heads etc), consumables (styli, plug fuses, cables, batteries, etc), cosmetic damage and tuning of channels are not covered. The full cost of service will be charged if no fault is found with your product.

If your product should fail within this period, our Customer Service Department will arrange for repair, either in your home (for non-portable products on UK mainland) or by a return to the manufacturer's authorised service agents. Customer Service Department can be contacted on 020 8911 0350 Monday - Friday 9.30am to 5.30 pm and Saturday 9.30am to 1.00pm.


Extended Warranty

For your peace of mind, we offer excellent value extended warranties from Domestic & General for a total of up to 5 years cover. The premiums for these warranties can be found on our product pages and an added benefit is the inclusion of accidental damage. You are covered by an insurance policy operated by Domestic & General Services Ltd. For terms and conditions on the Extended Warranties please click here.

 

Cancellations & Returns In-store and On-line

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days after receipt of the products which you may notify us in writing, by email (service@prcdirect.co.uk) of your intention to cancel the sale contract and return the goods. Returned goods not complying with this will be rejected and returned to you at your cost. Please note email notification is preferred. 

 

1. During 14 days following the delivery of your order, you may request an exchange or refund of items, which you must return to us in perfect condition accompanied by the original invoice at your own cost.

2. Goods must be re-packaged as received. If you have opened the box to examine the product it must be re-packaged with reasonable care in order to prevent any damage in transit back to us. All components and accessories must be returned.

3. Any ‘Free' goods, cashback is given or supplied with the products must also be returned.

4. Kindly note any headphones, earphones and personal care items would not be covered under this return policy due to hygiene reasons.

5. There may also be a re-stocking fee of up to 20% applied for any items which have been opened. If you wish to discuss any of your options with us please give us a call so we can confirm these with you.

6. An unwanted product purchased in-store can be returned within 14 days of purchase as long as it's still in original, unopened packaging.

7. You cannot return unwanted items purchased in-store after 14 days of purchase, nor can you return items that have been used.

8. If you wish us to collect any items please note that there is no fixed charge for collections as this is very much dependant on size, distance and type of the goods. Please call Customer Service Department on 020 8911 0350 for a collection quote. Alternatively, you may choose your own form of the insured courier at your own cost.

9. We will not accept returns of the following items; Recording Media which have been opened (CDs, DVDs or Minidiscs)

 

SPECIAL ORDERS

Goods which were advertised as 'SPECIAL ORDER' and specially ordered from the manufacturer for a customer's bespoke order.

PRC Direct will not accept cancellation of any orders where the item(s) purchased are not normally held in stock but have been specifically ordered at the request of the customer. A restocking fee will be applicable in such circumstances.

 

PRC Direct Price Guarantee

At PRC Direct we are continually monitoring our prices to keep ahead of our competitors. This takes some time due to prices changing constantly and therefore impractical for us to offer the best price always. However, if you find the same product cheaper, supplied by a UK authorised dealer, brand new boxed in stock, then we will try to beat the price by 10% of the difference previous to or at a time of purchase. This excludes any grey imports.

 

Data Production Act

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

 

- We will not e-mail you in the future unless you have given us your consent.
- We will not pass your e-mail address to other trusted traders unless you agree.
- The type of information we will collect about you includes:
- Your name
- Address
- Phone number
- Email address
- Credits/debit card details

 


We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information, which we hold, will be held securely in accordance with our internal security policy. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

 

Complaints

We take complaints very seriously indeed. We try very hard to provide a high level of customer service, however, mistakes do occur. Nevertheless, we will do our utmost to resolve the problem.

In the unlikely event you do wish to complain then please email us at salesilford@prcdirect.co.uk. We will acknowledge your complaint within 5 working days.


Alternatively, you may write to us at:

PRC Direct
Complaints Department
78-80 Cranbrook Road
Ilford, Essex, IG1 4NH

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